> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.theary.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> How to get support when you are blocked during Verification integration.

# Getting help

If you cannot complete an integration step without help, use the following channels.

## Support

* **Email:** [support@snh-ai.com](mailto:support@snh-ai.com)
* Include: organization name, environment (sandbox or production), approximate time of the request, `verificationOrderId` / `searchId` / `externalSearchId` if available, and a redacted request/response sample (never include full SSNs or live secrets in tickets if avoidable)

## Status

* [https://status.theary.ai](https://status.theary.ai) — platform status

## Self-serve first

| Problem area      | Start here                                                            |
| ----------------- | --------------------------------------------------------------------- |
| Credentials / JWT | [Authentication](/getting-started/authentication)                     |
| First API call    | [Quickstart](/quickstart)                                             |
| Validation errors | [Errors](/api-reference/errors) · [Troubleshooting](/troubleshooting) |
| Webhooks          | [Webhook Integration](/webhooks/integration)                          |
| SLA / escalation  | [SLA and escalation](/guides/sla-and-escalation)                      |

## Glossary

Shared terms across services: [Glossary](/getting-started/glossary).