> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.theary.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Shared terms used across SNH AI platform documentation.

# Glossary

| Term                                 | Description                                                                                                                                                                                                                                                                                                         |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Organization** (also **Customer**) | The company using the SNH AI platform. API data is isolated per organization.                                                                                                                                                                                                                                       |
| **User**                             | An individual who accesses the platform (dashboard or support workflows).                                                                                                                                                                                                                                           |
| **Theary**                           | Product/platform name used in URLs and some technical headers (for example webhook `User-Agent`). Same product as SNH AI Verification.                                                                                                                                                                              |
| **JWT / Bearer token**               | Authentication token SNH AI issues for API access. Send it as `Authorization: Bearer <token>`.                                                                                                                                                                                                                      |
| **API credentials**                  | Auth material issued by SNH AI. For Verification, this is typically a Bearer JWT (not a long-lived static API key).                                                                                                                                                                                                 |
| **`tenant` claim**                   | JWT field that carries your organization identifier. Required on protected Verification routes.                                                                                                                                                                                                                     |
| **Applicant**                        | The person whose employment or education history you are verifying.                                                                                                                                                                                                                                                 |
| **Business context**                 | Hiring context for the role (employer, title, worksite, salary) submitted with the order.                                                                                                                                                                                                                           |
| **Request**                          | An API submission from your system to SNH AI.                                                                                                                                                                                                                                                                       |
| **Order**                            | A Verification container created by `POST /orders`. Holds applicant data and one or more searches.                                                                                                                                                                                                                  |
| **Batch**                            | A non-durable grouping of orders submitted via one `POST /batches` call. Creation runs all orders in parallel with no atomicity guarantee (partial success is possible); there is no persisted batch entity — track and cancel work with order endpoints. See [Batches API](/api-reference/endpoints/create-batch). |
| **Search**                           | A unit of verification work (`EMPLOYMENT` or `EDUCATION`) under an order.                                                                                                                                                                                                                                           |
| **Activity**                         | Operational progress on a search (attempts, inbound, status). Visible when you fetch a specific search.                                                                                                                                                                                                             |
| **Contact plan**                     | The set of researched contacts and channels SNH AI plans to use for outreach on a search.                                                                                                                                                                                                                           |
| **Outbound**                         | Messages SNH AI sends to employers or schools (email, fax, or voice).                                                                                                                                                                                                                                               |
| **Inbound**                          | Responses SNH AI receives from employers, schools, or upstream systems.                                                                                                                                                                                                                                             |
| **Channel**                          | Communication path used for outbound or inbound (for example `EMAIL`, `VOICE`, `FAX`).                                                                                                                                                                                                                              |
| **Closeout**                         | Terminal completion of a search, including the result payload and related webhook delivery. `closeoutEndpoints` routes those events.                                                                                                                                                                                |
| **Result**                           | Completed verification output, usually delivered on `verification.completed`.                                                                                                                                                                                                                                       |
| **Webhook**                          | HTTPS callback from SNH AI to your system for status and outcome events.                                                                                                                                                                                                                                            |
| **`verification.completed`**         | Webhook event for a terminal verification outcome.                                                                                                                                                                                                                                                                  |
| **`verification.action_required`**   | Webhook event when automation needs manual follow-up or escalation.                                                                                                                                                                                                                                                 |
| **`verification.notification`**      | Webhook event for intermediate progress (contact plan, outbound attempt, inbound message).                                                                                                                                                                                                                          |
| **Questionnaire**                    | Optional online form URL/access code you can attach to a search for the applicant.                                                                                                                                                                                                                                  |
| **Signed release**                   | Optional signed release PDF attached to outbound verification requests.                                                                                                                                                                                                                                             |
| **Sandbox**                          | Non-production environment (`https://sandbox.theary.ai`) for integration testing.                                                                                                                                                                                                                                   |
| **Production**                       | Live environment (`https://api.theary.ai`). Confirm the production base URL SNH AI issues with your credentials.                                                                                                                                                                                                    |
| **External search ID**               | Your correlation ID (`externalSearchId`) echoed on searches and webhooks.                                                                                                                                                                                                                                           |
| **Third-party vendor**               | An external verification portal (for example The Work Number or NSCH) that may be required or banned per search.                                                                                                                                                                                                    |
| **Third-party ban**                  | Per-search list of vendor codes that must not receive routing or third-party webhooks for that search.                                                                                                                                                                                                              |
| **SLA**                              | Service-level target for how long a search may run before escalation.                                                                                                                                                                                                                                               |
| **Escalation**                       | Hand-off to human review when automation cannot finish within policy.                                                                                                                                                                                                                                               |