> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.theary.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Organization setup

> How SNH AI sets up your organization for Verification and what you receive before API access.

# Organization setup

Before you call any Verification APIs, SNH AI creates and configures your **organization** profile. This page describes what we need from you, what you receive, and how Verification access is enabled.

Authentication details (JWT, `tenant` claim) are documented in [Authentication](/getting-started/authentication).

## What we need from you

Provide the following so SNH AI can register your organization and enable Verification:

| Area                     | Examples of information we collect                                                                                         |
| ------------------------ | -------------------------------------------------------------------------------------------------------------------------- |
| Company identity         | Legal name, display name, primary contact                                                                                  |
| Environment              | Whether you need sandbox first, production, or both                                                                        |
| Integration contacts     | Technical owners for JWT credentials and webhook endpoints                                                                 |
| Verification preferences | Default channels (email / fax / voice), SLA expectations, manual-review preferences                                        |
| Exclusion / ban rules    | Third-party vendors you never want used (for example The Work Number), destination allow/block lists, do-not-contact rules |
| Webhook defaults         | Production HTTPS endpoints, signing secret preference, which events to receive                                             |

You can communicate exclusion rules in writing during onboarding. After go-live, many of the same controls are available per order via `defaultSearchConfig` / `searchConfig` (see [Search-level configuration](/guides/search-config-reference) and [Third-party ban](/guides/third-party-ban)). Organization-wide policy changes are managed by your SNH AI account team to ensure consistency across all active searches.

## What you receive

When setup is complete, SNH AI provides:

| Item                    | Description                                                                                     |
| ----------------------- | ----------------------------------------------------------------------------------------------- |
| Organization identifier | The value placed in your JWT **`tenant`** claim — this scopes every API request to your data    |
| Sandbox credentials     | Bearer JWT (and Auth0 client credentials when provisioned) for `https://sandbox.theary.ai`      |
| Production credentials  | Issued separately after sandbox validation for `https://api.theary.ai`                          |
| Support path            | [support@snh-ai.com](mailto:support@snh-ai.com) and any account-manager contact assigned to you |

SNH AI provides dedicated onboarding for each organization. Contact your account manager or [support@snh-ai.com](mailto:support@snh-ai.com) to begin.

## Enabling Verification

After your organization profile exists, SNH AI enables Verification for that organization. That unlocks the Background Check APIs and workflows in this documentation.

## Next steps

1. [Authentication](/getting-started/authentication) — obtain and test your JWT
2. [Environments](/getting-started/environments) — sandbox vs production
3. [Quickstart](/quickstart) — first successful order