Skip to main content

​
Environments

Download this guide

Use sandbox to verify authentication, request shape, order creation, search reads, and webhook handling before moving to production. Contact support@snh-ai.com for a sandbox Bearer token that includes your organization’s tenant claim.

​
Sandbox differences

  • SNH AI configures QA destination overrides for your sandbox organization so that outbound email, fax, and voice do not contact real employers or schools. Confirm with your account manager that QA destinations are active before testing with realistic contact data.
  • Webhook delivery retry count (retryAttempts, default 3) is a client-configured value applied identically in both environments — there is no environment-based difference in retry behavior.
  • Use synthetic applicant PII (123-45-6789, placeholder emails, test phone numbers).
  • Employer and school names do not need to be pre-seeded; use realistic names for request-shape testing.

​
Moving to production

When your auth, order payload, search polling, and webhook handler are working, request production credentials. The API paths and payload shapes are the same; switch to the production base URL SNH AI provides and use production webhook endpoints and secrets.